Where You Need Us, When You Need Us.
With offices across the United States, Puerto Rico, and Canada, IPFS is always within reach. Our regional teams understand the unique needs of local markets and bring decades of expertise in premium financing and insurance payment solutions.
At IPFS, we believe that exceptional service doesn’t stop. We provide 24/7 customer support through our account dashboard, exclusive mobile app, and interactive voice response system that offer you quick access to account details, payment information, and financing options.
Local Service. National Strength
At IPFS, you get the best of both worlds:
- Local offices that know your market and community.
- National support that delivers secure, reliable, and innovative financing technology.
- Exceptional service from real people who care about your success.
Learn more about our One Platform | One Partner approach to business.
How to Find Your IPFS Office
To connect with your local IPFS support team:
- Locate your account number.
- Match the first three letters of your account to the corresponding IPFS office in the list below.
- Access contact details specific to your account for faster, personalized service.
Return Premiums
Please Direct Return Premiums to:
Accounts Receivable
PO Box 412086
Kansas City, MO 64141-2086
Serving Clients Across North America
For Canadian accounts, please visit Imperial PFS Canada to access region-specific premium finance and payment solutions.
Albany, NY - NYA
52 Corporate Circle
Suite 208
Albany, NY 12203
Branch: 866.639.1333
Fax: 518.862.7523
Customer Care & Payments: 866.412.2563
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Chicago, IL - ILC
125 S Wacker
Suite 1650
Chicago, IL 60606
Branch: 877.242.0069
Fax: 877.242.0685
Customer Care & Payments: 866.412.2426
Concord, CA - CAC
1800 Sutter Street
Suite 370
Concord, CA 94520
Branch: 800.473.1171
Fax: 800.765.5355
Customer Care & Payments: 866.412.1820
Kansas City, MO - MOK
1055 Broadway Blvd, 11th Floor
Kansas City, MO 64105
Branch: 800.255.6316
Fax: 816.942.0475
Customer Care & Payments: 866.412.2561
Louisville, KY - KYL
462 South 4th Street
Suite 1700
Louisville, KY 40202-2509
Branch: 800.877.3648
Fax: 502.561.9995
Customer Care & Payments: 866.412.2429
San Francisco, CA - CAF
49 Stevenson Street
Suite 1275
San Francisco, CA 94105
Branch: 877.687.9826
Fax: 415.796.6156
Customer Care & Payments: 800.774.8282
Santa Ana, CA - CAP
3 Hutton Centre Drive
Suite 630
Santa Ana, CA 92707
Branch: 866.416.5407
Fax: 866.416.5406
Customer Care & Payments: 855.212.6850
Tampa, FL - FLS
3632 Queen Palm Drive
Suite #160
Tampa, FL 33619
Branch: 800.611.0826
Fax: 800.921.9660
Customer Care & Payments: 877.674.3076
Austin, TX - TXA
4425 South Mopac Expressway
Suite #500
Austin, Texas 78735
Branch: 800.444.8815
Fax: 512.899.8822
Customer Care & Payments: 866.412.6701
Amherst, NY - NYT
170 Northpointe Parkway
Suite 300
Amherst, NY 14228
Branch: 800.888.3050
Fax: 800.569.2749
Customer Care & Payments: 800.277.8878
Linthicum, MD - MDB
1302 Concourse Drive
Suite 260
Linthicum, MD 21090
Branch: 800.638.1923
Fax: 800.394.4484
Customer Care & Payments: 866.412.2560
Chicago, IL - ILP
125 S Wacker
Suite 1650
Chicago, IL 60606
Branch: 877.737.6972
Fax: 877.737.6971
Customer Care & Payments: 855.891.2586
Dallas, TX - TXP
14160 N. Dallas Parkway
Suite 415
Dallas, TX 75254
Branch: 888.247.8482
Fax: 800.465.4541
Customer Care & Payments: 855.891.2621
Houston, TX - TXH
2900 North Loop West
Suite 1150
Houston, TX 77019
Branch: 877.687.9824
Fax: 832.308.7925
Customer Care & Payments: 800.247.6129
Oklahoma City, OK - OKC
4005 NW Expressway
Suite 525E
Oklahoma City, OK 73116
Branch: 800.866.1141
Fax: 405.948.1974
Customer Care & Payments: 866.412.2565
San Juan, PR - PRS
250 Avenida Muñoz Rivera
Suite 1118
San Juan, 00918-1816
Branch: 787.622.3220
Fax: 787.753.3280
Customer Care & Payments: 866.412.2430
Spokane, WA - WAS
7307 N Division
Suite 212
Spokane, WA 99208
Branch: 800.234.7373
Fax: 509.327.9547
Customer Care & Payments: 866.412.6739
Tampa, FL - FLT
3632 Queen Palm Drive
Suite #160
Tampa, FL 33619
Branch: 800.767.3724
Fax: 813.886.3988
Customer Care & Payments: 866.412.2452
Atlanta, GA - GAA
400 Northridge Road
Suite 450
Atlanta, GA 30350
Branch: 877.430.3659
Fax: 770.225.2866
Customer Care & Payments: 800.584.9969
Columbia, SC - SCC
1122 Lady Street
Suite 1100E
Columbia, SC 29201
Branch: 800.217.7927
Fax: 803.771.8710
Customer Care & Payments: 866.412.6698
East Brunswick, NJ - NJP
170 Northpointe Parkway
Suite 300
Amherst, NY 14228
Branch: 877.834.6619
Fax: 877.864.6618
Customer Care & Payments: 855.891.2585
Jersey City, NJ - NJN
30 Montgomery Street
Suite 501
Jersey City, NJ 07302
Branch: 877.803.9252
Fax: 201.631.5640
Customer Care & Payments: 866.223.4478
Los Angeles, CA - CAL
700 S. Flower St.
Suite 1160
Los Angeles, CA 90017
Branch: 800.541.2384
Fax: 213.457.1915
Customer Care & Payments: 866.412.1821
Phoenix, AZ - AZP
7600 N 16th Street
Suite 250
Phoenix, AZ 85020
Branch: 800.561.2612
Fax: 602.494.6990
Customer Care & Payments: 866.412.1793
Santa Ana, CA - CAO
3 Hutton Centre Drive
Suite 630
Santa Ana, CA 92707
Branch: 877.305.0611
Fax: 714.481.3230
Customer Care & Payments: 800.858.4326
Tallahassee, FL - FLP
3522 Thomasville Road
Suite 400
Tallahassee, FL 32309
Branch: 877.218.4232
Fax: 877.284.5012
Customer Care & Payments: 855.891.2582
Worcester, MA - MAW
67 Millbrook Street
Suite 217
Worcester, MA 01606
Branch: 800.922.8195
Fax: 508.852.1245
Customer Care & Payments: 866.412.2431