Skip to content

Where You Need Us, When You Need Us.


Powered by a broad network of offices strategically located through the United States, Puerto Rico, and Canada, IPFS understands the regional markets and the challenges they face. Great customer service is available 24/7 through our interactive voice response system.
 
Our associates are ready to provide you with more information, answer any questions, and deliver effective premium financing solutions. For customer service and payment contact information near you, locate your account number and match the first three letters of your account to the corresponding location of your IPFS office in the dropdown list. This will provide you with customer service and payment contact information specific to your account.
 
Please Direct Return Premiums to:
Accounts Receivable
PO Box 412086
Kansas City, MO 64141-2086
 
For Canadian business, visit our Canadian subsidiary Imperial PFS Canada.
 

North American Locations

Albany, NY - NYA

52 Corporate Circle
Suite 208
Albany, NY 12203

Branch: 866.639.1333
Fax: 518.862.7523
Customer Care & Payments: 866.412.2563

Austin, TX - TXA

5316 Hwy 290 W
Suite 310
Austin, TX 78735

Branch: 800.444.8815
Fax: 512.899.8822
Customer Care & Payments: 866.412.6701

Chicago, IL - ILC

125 S Wacker
Suite 1650
Chicago, IL 60606

Branch: 877.242.0069
Fax: 877.242.0685
Customer Care & Payments: 866.412.2426

Concord, CA - CAC

1800 Sutter Street
Suite 370
Concord, CA 94520

Branch: 800.473.1171
Fax: 800.765.5355
Customer Care & Payments: 866.412.1820

Philadelphia, PA - PAP

170 Northpointe Parkway
Suite 300
Amherst, NY 14228

Branch: 877.647.8619
Fax: 215.553.7878
Customer Care & Payments: 866.326.8355

Kansas City, MO - MOK

1055 Broadway Blvd, 11th Floor
Suite
Kansas City, MO 64105

Branch: 800.255.6316
Fax: 816.942.0475
Customer Care & Payments: 866.412.2561

Louisville, KY - KYL

462 South 4th Street
Suite 1700
Louisville, KY 40202-2509

Branch: 800.877.3648
Fax: 502.561.9995
Customer Care & Payments: 866.412.2429

San Francisco, CA - CAF

49 Stevenson Street
Suite 1275
San Francisco, CA 94105

Branch: 877.687.9826
Fax: 415.796.6156
Customer Care & Payments: 800.774.8282

Santa Ana, CA - CAP

3 Hutton Centre Drive
Suite 630
Santa Ana, CA 92707

Branch: 866.416.5407
Fax: 866.416.5406
Customer Care & Payments: 855.212.6850

Tampa, FL - FLS

401 East Jackson Street
Suite 1250
Tampa, FL 33602

Branch: 800.611.0826
Fax: 800.921.9660
Customer Care & Payments: 877.674.3076

Amherst, NY - NYT

170 Northpointe Parkway
Suite 300
Amherst, NY 14228

Branch: 800.888.3050
Fax: 800.569.2749
Customer Care & Payments: 800.277.8878

Baltimore, MD - MDB

999 Corporate Boulevard
Suite 105
Baltimore, MD 21090

Branch: 800.638.1923
Fax: 800.394.4484
Customer Care & Payments: 866.412.2560

Chicago, IL - ILP

125 S Wacker
Suite 1650
Chicago, IL 60606

Branch: 877.737.6972
Fax: 877.737.6971
Customer Care & Payments: 855.891.2586

Dallas, TX - TXP

14180 Dallas Parkway
Suite 320
Dallas, TX 75254

Branch: 888.247.8482
Fax: 800.465.4541
Customer Care & Payments: 855.891.2621

Houston, TX - TXH

2900 North Loop West
Suite 1150
Houston, TX 77019

Branch: 877.687.9824
Fax: 832.308.7925
Customer Care & Payments: 800.247.6129

Lakewood, CO - COD

165 S Union Boulevard
Suite 366
Lakewood, CO 80228

Branch: 800.825.3443
Fax: 800.625.1624
Customer Care & Payments: 866.412.1823

Oklahoma City, OK - OKC

3817 NW Expressway
Suite 725
Oklahoma City, OK 73112

Branch: 800.866.1141
Fax: 405.948.1974
Customer Care & Payments: 866.412.2565

San Juan, PR - PRS

250 Avenida Muñoz Rivera
Suite 1118
San Juan, 00918-1816

Branch: 787.622.3220
Fax: 787.753.3280
Customer Care & Payments: 866.412.2430

Spokane, WA - WAS

7307 N Division
Suite 212
Spokane, WA 99208

Branch: 800.234.7373
Fax: 509.327.9547
Customer Care & Payments: 866.412.6739

Tampa, FL - FLT

401 East Jackson Street
Suite 1250
Tampa, FL 33602

Branch: 800.767.3724
Fax: 813.886.3988
Customer Care & Payments: 866.412.2452

Atlanta, GA - GAA

400 Northridge Road
Suite 450
Atlanta, GA 30350

Branch: 877.430.3659
Fax: 770.225.2866
Customer Care & Payments: 800.584.9969

Bothell, WA - WAB

22522 29th Drive SE
Suite 214
Bothell, WA 98021

Branch: 800.888.2750
Fax: 800.888.1205
Customer Care & Payments: 866.412.6705

Columbia, SC - SCC

1122 Lady Street
Suite 1080
Columbia, SC 29201

Branch: 800.217.7927
Fax: 803.771.8710
Customer Care & Payments: 866.412.6698

East Brunswick, NJ - NJP

170 Northpointe Parkway
Suite 300
Amherst, NY 14228

Branch: 877.834.6619
Fax: 877.864.6618
Customer Care & Payments: 855.891.2585

Jersey City, NJ - NJN

30 Montgomery Street
Suite 501
Jersey City, NJ 07302

Branch: 877.803.9252
Fax: 201.631.5640
Customer Care & Payments: 866.223.4478

Los Angeles, CA - CAL

777 S. Figueroa St.
Suite Suite 300
Los Angeles, CA 90017

Branch: 800.541.2384
Fax: 213.457.1915
Customer Care & Payments: 866.412.1821

Phoenix, AZ - AZP

7600 N 16th Street
Suite 250
Phoenix, AZ 85020

Branch: 800.561.2612
Fax: 602.494.6990
Customer Care & Payments: 866.412.1793

Santa Ana, CA - CAO

3 Hutton Centre Drive
Suite 630
Santa Ana, CA 92707

Branch: 877.305.0611
Fax: 714.481.3230
Customer Care & Payments: 800.858.4326

Tallahassee, FL - FLP

3522 Thomasville Road
Suite 400
Tallahassee, FL 32309

Branch: 877.218.4232
Fax: 877.284.5012
Customer Care & Payments: 855.891.2582

Worcester, MA - MAW

67 Millbrook Street
Suite 508
Worcester, MA 01606

Branch: 800.922.8195
Fax: 508.852.1245
Customer Care & Payments: 866.412.2431