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Where You Need Us, When You Need Us.


With offices across the United States, Puerto Rico, and Canada, IPFS is always within reach. Our regional teams understand the unique needs of local markets and bring decades of expertise in premium financing and insurance payment solutions.

At IPFS, we believe that exceptional service doesn’t stop. We provide 24/7 customer support through our account dashboard, exclusive mobile app, and interactive voice response system that offer you quick access to account details, payment information, and financing options.
 

Local Service. National Strength

At IPFS, you get the best of both worlds:

  • Local offices that know your market and community.
  • National support that delivers secure, reliable, and innovative financing technology.
  • Exceptional service from real people who care about your success.

Learn more about our One Platform | One Partner approach to business.  

 How to Find Your IPFS Office

To connect with your local IPFS support team:

  1. Locate your account number.
  2. Match the first three letters of your account to the corresponding IPFS office in the list below.
  3. Access contact details specific to your account for faster, personalized service. 

Return Premiums

Please Direct Return Premiums to: 
Accounts Receivable 
PO Box 412086 
Kansas City, MO 64141-2086 

Serving Clients Across North America

For Canadian accounts, please visit Imperial PFS Canada to access region-specific premium finance and payment solutions.

Albany, NY - NYA

52 Corporate Circle
Suite 208
Albany, NY 12203

Branch: 866.639.1333
Fax: 518.862.7523
Customer Care & Payments: 866.412.2563

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Cheektowaga, NY - NYT

300 Airborne Pkwy,
Suite 220
Cheektowaga, NY 14225

Branch: 800.888.3050
Fax: 800.569.2749
Customer Care & Payments: 800.277.8878

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Dallas, TX - TXP

14160 N. Dallas Parkway
Suite 415
Dallas, TX 75254

Branch: 888.247.8482
Fax: 800.465.4541
Customer Care & Payments: 855.891.2621

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Jersey City, NJ - NJN

30 Montgomery Street
Suite 501
Jersey City, NJ 07302

Branch: 877.803.9252
Fax: 201.631.5640
Customer Care & Payments: 866.223.4478

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Los Angeles, CA - CAL

700 S. Flower St.
Suite 1160
Los Angeles, CA 90017

Branch: 800.541.2384
Fax: 415.796.6156
Customer Care & Payments: 866.412.1821

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Phoenix, AZ - AZP

7600 N 16th Street
Suite 250
Phoenix, AZ 85020

Branch: 800.561.2612
Fax: 602.494.6990
Customer Care & Payments: 866.412.1793

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Spokane, WA - WAS

7307 N Division
Suite 212
Spokane, WA 99208

Branch: 800.234.7373
Fax: 509.327.9547
Customer Care & Payments: 866.412.6739

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Worcester, MA - MAW

67 Millbrook Street
Suite 217
Worcester, MA 01606

Branch: 800.922.8195
Fax: 800.345.5527
Customer Care & Payments: 866.412.2431

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Austin, TX - TXA

4425 S Mo Pac Expressway
Suite 500
Austin, Texas 78735

Branch: 877.340.4376
Fax: 512.899.8822
Customer Care & Payments: 866.412.6701

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Chicago, IL - ILC

125 S Wacker
Suite 1650
Chicago, IL 60606

Branch: 877.242.0069
Fax: 877.242.0685
Customer Care & Payments: 866.412.2426

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Frisco, TX - TXF

8501 Wade Blvd
Suite 620
Frisco, TX 75034

Branch: 800.0955.0083
Fax: 214.483.1196

Kansas City, MO - MOK

1055 Broadway Blvd
11th Floor
Kansas City, MO 64105

Branch: 800.255.6316
Fax: 816.942.0475
Customer Care & Payments: 866.412.2561

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Louisville, KY - KYL

462 South 4th Street
Suite 1700
Louisville, KY 40202

Branch: 800.877.3648
Fax: 502.561.9995
Customer Care & Payments: 866.412.2429

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San Francisco, CA - CAF

49 Stevenson Street
Suite 1275
San Francisco, CA 94105

Branch: 877.687.9826
Fax: 415.796.6156
Customer Care & Payments: 800.774.8282

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Tallahassee, FL - FLP

3522 Thomasville Road
Suite 400
Tallahassee, FL 32309

Branch: 877.218.4232
Fax: 877.284.5012
Customer Care & Payments: 855.891.2582

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Bothell, WA - WAB

22722 29th Drive SE
Suite 100
Bothell, WA 98021

Columbia, SC - SCC

1122 Lady Street
Suite 1100E
Columbia, SC 29201

Branch: 800.217.7927
Fax: 803.771.8710
Customer Care & Payments: 866.412.6698

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Houston, TX - TXH

2900 North Loop West
Suite 1150
Houston, TX 77019

Branch: 877.687.9824
Fax: 832.308.7925
Customer Care & Payments: 800.247.6129

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Linthicum, MD - MDB

1302 Concourse Drive
Suite 260
Linthicum, MD 21090

Branch: 800.638.1923
Fax: 800.394.4484
Customer Care & Payments: 866.412.2560

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Oklahoma City, OK - OKC

4005 NW Expressway
Suite 525
Oklahoma City, OK 73116

Branch: 800.866.1141
Fax: 405.948.1974
Customer Care & Payments: 866.412.2565

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Santa Ana, CA - CAO

3 Hutton Centre Drive
Suite 630
Santa Ana, CA 92707

Branch: 877.305.0611
Fax: 714.481.3230
Customer Care & Payments: 800.858.4326

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Tampa, FL - FLS

3632 Queen Palm Drive
Suite #160
Tampa, FL 33619

Branch: 800.767.3724
Fax: 813.886.3988
Customer Care & Payments: 866.412.2452

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